Our shipping times vary depending on the destination. Typically, orders are processed Monday-Wednesday to avoid any possible delays or damages. Orders are delivered within 3-7 business days. For more specific details, please refer to our shipping policy.

During cold weather, we take extra precautions to ensure your plants arrive safely. We offer heat pack, insulation, and expedited shipping options in our store. If proper packing supplies are not purchased with the order, we will cancel and issue a refund.

If you need assistance with your order, you can reach out to our support team through our contact form or email. We are here to help during our business hours.

We offer a hassle-free refund policy for any damages or concerns. If you are not satisfied with your purchase, you can request a refund within 7 days of receiving your order. Please contact us with pictures and more information about the damages.

To request a return, please contact our customer support team via email. Provide your order details and reason for the return, and we will guide you through the process.